Theory of Mind and the Psychology of ‘Being Social’

"Theory of mind is the cognitive skill of understanding another person’s state of mind. It’s an ability to intuitively comprehend that other people have mental states (beliefs, intentions, desires, knowledge etc) that may differ from your own and an understanding of others’ emotions and behaviours. Closely related to empathy, theory of mind is an innate ability that everyone possesses, but that some have developed to a greater degree than others. Scientists have now proven that the size of a person’s social network is directly related to the size of part of the brain called the orbital prefrontal cortex, but that this is only true when brain size is combined with the psychological skills associated with a developed theory of mind.” — Paul Sutton, FutureComms

How You Will Win with Twitter Today

Let’s face it. If you are reading this, odds are you aren’t Lady Gaga, Justin Bieber, or any of the other top 100 most followed on Twitter. If you aren’t on Twitter yet, sign up today. In fact, do it now and then come back and finish reading this post.

Twitter isn’t new. The more people that join and follow other users, the more your tweets get diluted. The secret is to not wait for followers to come to you. Don’t tweet and hold your breath to see who replies, mentions, retweets, or follows you (but, if you do receive replies, mentions, and retweets, be sure to respond to ALL of them).

The key is to consistently send tweets, but spend the bulk of your time using Search for your company or brand name, products or services you offer, competitors, and any other relevant keywords related to your industry. Then, start authentic conversations with all of the people that are already sending relevant tweets. You can quickly build real relationships (and followers) by taking this approach. And, the best part is that you can be certain that the people you are talking to are highly engaged. Quality over quantity.

Twitter even put together its own tips on how to use Advanced Twitter Search.

What Small Biz can Learn from Big Brand Super Bowl Ads

Image: MightyBoyBrian on Flickr

Super Bowl XLVI was the most watched television broadcast ever - estimated at 111.3 million people.

Did you know the Super Bowl ended in a tie? According to Marketing Land, out of the 59 Super Bowl commercials, there were 8 Facebook mentions and 8 Twitter mentions

As the game ended, Twitter counted 12,233 posts per second, the most for any English language event in the six-year history of Twitter.

So, how did the big brands fail? Simple. They didn’t give the viewer a good reason to continue the conversation online. Simply adding a Twitter hashtag or Facebook icon/URL at the end of an ad is not enough. Big brands paid big budgets to gain the attention of 111.3 million people and then left them hanging. It’s going to cost them a lot of money to regain that attention in the future. To make matters worse, a lot of the brands that showed Twitter hashtags in their commercials were not actively engaging with tweeters online (#wasteofmoney).

Whatever you do as a small business, always keep the conversation going (Gary Vaynerchuk is a big advocate of this).

Be sure to subscribe so you can read my next post: How your Small Biz will Win with Twitter.

3 Things you Must Learn from Gary Vee and the Social Media Hustle

Gary Vee Social Media Hustle No Sweat Social
Most people either love him or hate him. Personally, I love him, and I love him for one simple reason: Gary Vaynerchuk (“Gary Vee”) is a social media doer. He has practiced everything that he’s preached. For those that aren’t aware of him, you can read about Gary V here
There are tons of books, blog posts, news articles, tweets, and videos about Gary Vee, but I’m going to focus on just a few recent ones:
After reading his book and watching all the videos, here is what you need to know:
1) The businesses with the most real relationships win.
Much of his book centers around this principle. Gary believes we are coming full circle; back to a time when our great-grandparents ran businesses and knew each of their customers by name (as well as their life stories). There are some fantastic quotes including:
  • "No interaction left behind."
  • "Caring first, sales second."
  • "Scale caring."
  • "Invest in relationships."
  • "Treat every customer as if they are the most important customer in the world."
  • "Create advocates by offering superior customer service. Offer superior customer service by building one-on-one relationships using social media."
Gary doesn’t believe in social media campaigns, or “social media one night stands” as he refers to them. He believes in “marrying your customers.”
2) Hustle: Talking vs. Doing
Finally! I’m glad this topic is getting some well-deserved attention. Gary wants to know how you’ve executed. Seriously, what have you done? Have you actually used social media for your business, or have you just been talking about doing it? As I mentioned at the beginning of this post, this is exactly why I respect Gary. He believes in the hustle, hard work, and doing. He believes that he got to where he is today because he “outworked you.”
"You can’t read about push ups in order to get muscles." In his opinion (and I agree), there are way too many people reading and regurgitating vs. doing. "Everybody is half pregnant…Go all in."
3) Successful Storytellers and Storytelling
This deserves its own point even though it was only briefly mentioned by Gary. Success in social media means success in storytelling. People connect with those who have a compelling, authentic story. Just look at TOMS founder, Blake Mycoskie (highly recommend his book, Start Something That Matters, as well).
So, there you have it. Marry your customers and invest in real relationships. Hustle! And, have a compelling story and share it with the world.
Who are your social media inspirations and what are your tips for success?

Top 5 Most Compelling Social Media Stats for Small Biz

5) 1 out of 5 social network users is likely to visit another social site after leaving one.

4) There are now more than 800 million active Facebook users, with over 200 million added in 2011.

3) More than half of Facebook users log in every day - that’s more than 400 million people.

2) Americans spend more time on Facebook than any other U.S. website.

1) Nearly 23% of online time is spent on social networks.

**BONUS: Small businesses don’t have to spend much to get results.  Zoomerang found that nearly 60% of all small business decision-makers spend less than $100 on social media and 74% of businesses don’t employ anyone to manage their social media marketing.

Source: Read 20 more stats on

All of these problems at the end of the day are human problems,” he said. “I think that that’s one of the core insights that we try to apply to developing Facebook. What [people are] really interested in is what’s going on with the people they care about. It’s all about giving people the tools and controls that they need to be comfortable sharing the information that they want. If you do that, you create a very valuable service. It’s as much psychology and sociology as it is technology.” - Mark Zuckerberg

Read the full post here.

The Social Media Buying Process (in a nutshell)

Nice wake up call here.  Originally posted by Brian Solis on

"Over the years, I’ve researched the gap that exists between what businesses think consumers want in social networks and what it is that they really want or expect. As you can imagine, there’s a significant delta between each and here, Nielsen delved a bit deeper to share insights into specific brand-related behavior by consumers in social networks. Much of their time is spent in pre-commerce phase of decision making, reading consumer feedback and learning about products. At the point of the decision, they seek to obtain coupons and promotions. Post commerce, they’re actively posting positive or negative feedback, thus influencing the decisions of others.”

Read the full article here: The State of Social Media 2011 - Social is the New Normal

Does Facebook <3 Small Businesses?

In early 2012, Facebook will give each qualified business at least $50 of free advertising on Facebook.

The social network also promises free resources and information on how to market your business on Facebook. The company is sending its reps out to meet with small business owners in person. Since Facebook has a self-service ad platform that’s actually geared more to small advertisers than large ones, the program seems to be about building awareness, especially since 64% of small businesses think social media is unnecessary.

Do you think this will attract more SMBs to Facebook and other social networks?  Or, will most take the money and run?

Read more on Mashable here.

SMB owner? Why aren’t you using social media?

Not knowing enough about social media is no longer a good excuse for small businesses.  Based on the eMarketer study above from July 26th, only 14% of SMBs claimed to not know enough about social media.  Therefore, SMBs are now educated about social media, however they choose to not participate.  A whopping 43% believe that it’s not necessary for their business.

According to the CMS Wire post here, some of the highlights of SMB social media usage include: 

  • The self-employed and small business owners were more likely to report new partnerships, with at least 59% noting a benefit.
  • Small businesses were twice as likely to find qualified leads than other types of businesses.
  • 48% of self-employed and small business owners saw improved sales as a direct result of their social media efforts.
  • The self-employed (59%) and small business owners (58%) were more likely than others to see reductions in marketing costs when using social media marketing.

Why aren’t you using social media for your small business?  Please share your thoughts.

    Top 5 Quotes and Themes from Radian6 Social 2011

    Top 5 Quotes:

    • “Your brand isn’t what you say it is, it’s what Google says it is.  It’s also what Twitter, Facebook, and LinkedIn say it is.” – Mitch Joel, President of Twist Image & New York Times Best Seller
    • “Be real.  Be there.  Provide value when people need it most.” – Wendy Harman, Social Media Director, American Red Cross
    • “Empower the subject matter experts…experts will become our best marketers.” – Adam Brown, Executive Director, Social Media, Dell
    • “You can make a dollar from four quarters; you can also make a dollar from nickels, dimes, and pennies.” (referring to the power of influence) – Build a Better Campaign Breakout Session
    • “A friend can set up your dating profile for you, but they can’t go on the date for you.” (referring to community management)

    Top 5 Themes:


    o    Real interactions between real people

    o    Real interactions = Don’t be fake.  Be real, engage, connect.

    o    Real-time monitoring leads to real-time participation in the conversation

               - The conversations/interactions are highly distributable online



    o    Quality, not quantity!

    o    Enable your advocates to become influencers (the crazy 1% that have your brand’s logo tattooed on themselves)

    o    A really satisfied customer is the best person to talk about your products/services

    o    Focus on the “already influenced” instead of the “influencers”

               - Niche content creators that are constantly talking about your topic already

    o    Connect people around universal passion points



    o    Empower everyone (internal and external) to communicate for you

               - Your employees are some of the people who care about your brand/company the most

    o    Strategy is thinking of one line of connectivity

               - People are fundamentally connected

    o    Every consumer has the ability to have a thought and publish it to the world



    o    You trust people like you (not necessarily people you personally know)

    o    People trust a company with a human face that they can identify with

    o    A negative review converts more effectively to a sale than a positive review

               - Power of customer reviews and trusting your peers and people like you



    o    Your new home page is, Facebook, Twitter, YouTube…

               - First page of search engine results is a brand experience

    o    “No amount of social media can save you if your products/services suck” - Mitch Joel

    o    You need to provide a great experience every time someone touches your brand

    Do you know the best times to post on Facebook, Twitter, blog, and send email?

    Here are my notes from the “Science of Timing” HubSpot webinar yesterday presented by @DanZarrella.  Some really good info was shared with over 24,000 people who registered for the free webinar.  Highlights are below, and here is the deck and webinar recording:

    *Note: All times are in Eastern time



    · Most Retweets: 2-5pm (best time is later in the day and best days are later in the week)

    · Check out to see your most retweetable day and time

    · Highest Click-Through Rates (CTRs): Sunday, Tuesday, Wednesday (no dip on the weekends) at 11am and 5pm (although CTR is consistent throughout the day and night)

    · 22 tweets/day is the ideal number

    · Key Takeaways:

     Tweet more, not less

     Tweet the same link a couple different times throughout the day with different content surrounding it (different quotes from the article, etc)



    · Pages who post every other day had the most page “likes”

    · Shares by Day: Facebook sharing on links spikes on the weekend

    · Shares by Hour: 11am is highest (although sharing is consistent throughout the day and night)

    · Key Takeaways:

     “Don’t crowd your content on Facebook.  Let it breathe.”



    · Most emails are read in the morning (however, over 50% of people also check email at night)

    · Opens by Day: Highest on Saturday and Sunday because that’s when people have time to give email more attention

    · Opens by Hour: Highest during the early morning hours

    · Clicks/Day: Highest on Saturday and Sunday

    · Clicks/Hr: Highest during 5-7am

    · Frequency: Sending 1-2 emails/month yields the highest CTR (although, CTRs are relatively the same whether you are sending 4-30 emails/month)

    · Unsubscribe Rate: Highest for the less emails you send (and less unsubscribes the more emails you send)

    · People pay the most attention when they first subscribe

     The more recent the subscriber, the higher the CTR

     Send new subscribers the best offers within a few days of their subscription

    · Key Takeaways:

     Send more email.

     Your newest subscribers are the best.


    Blogging: Analysis was of 40,000 blogs

    · Blogs are read the most in the morning, then it declines throughout the day (although, over 40% of people still read blogs at night)

    · Most Views/Hr: 10-11am (and also 11pm)

    · Most Comments/Day: Saturday and Sunday

    · Most Comments/Hr: 8-9am (morning hours)

    · Most Links/Day: Monday and Thursday

    · Most Links/Hr: 7am (morning hours)

    · Be careful posting all of your blog posts to Facebook (frequency issue)

    · Feed blog posts to Twitter

    · Key Takeways:

     Know your audience.

     Blog on the weekends if you want more comments

     Blog early morning for more links

     Blog more frequently: More posts = More links and traffic


    Lead Nurturing:

    · Track the timing of when you send the highest value offers

    · Track where your referrals are coming from

    · Always measure how much money you are making and when you are making it


    Overall Takeaway: Experiment!